Privacy Policy
Trophi Advisors, LLC
Contact Information:
295 14th Avenue
San Francisco California, 94118
Effective Date: November 14, 2024
Trophi Advisors, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your privacy.
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This Privacy Policy explains how your personal information is collected, used, and shared when you visit, sign up for our email newsletter, purchase products from our website, or complete website application forms for on-site retreats from www.laurnepappas.com (the “Site”), particularly in compliance with the California Consumer Privacy Act (CCPA) and other relevant privacy laws.
1. Information We Collect
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We collect several types of information, including:
Personal Information: When you sign-up for our services, make purchases, or interact with us via the site, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
Usage Information: We collect data on how users interact with our Website, such as IP address, browser type, device information, pages visited, and referral URLs, through cookies and other tracking technologies.
Transaction Information: When you make payments through our Website, we collect information related to your purchase, including payment method and transaction details.
When you sign up for our email newsletter, or sign up for our free gifts, we collect the following personal information:
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Email Address
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First Name
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Last Name
When you sign-up for TYTYTY Bone Broth Subscription or Special Order and make a purchase, or attempt to make a purchase through the site, we collect the following transactional information referred to as “Order Information”:
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Email Address
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First Name
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Last Name
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Delivery Address
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Billing Information (e.g., credit card numbers, phone numbers, billing addresses). Credit card numbers are not stored on our system but are processed in a secure PCI compliant system.
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Purchase History and Transaction Details
When you inquire about a Deep Nourishment Retreat, we collect the following personal information:
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Email Address
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First Name
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Last Name
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Responses to various screening questions, medical and personal history
When you schedule a Deep Nourishment Retreat, we collect the following personal and transactional information:
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Email Address
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First Name
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Last Name
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Responses to various screening questions, medical and personal history
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Billing Information (e.g., credit card numbers, phone numbers, billing addresses). Credit card numbers are not stored on our system but are processed in a secure PCI compliant system.
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Purchase History and Transaction Details
2. How We Collect Information:
We collect information through forms on our website when you voluntarily sign up for our email newsletter, complete an application form, or make a digital product purchase. Payment information is collected through a secure payment processor.
We may use your personal information for the following purposes:
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To process payments for our bone broth subscriptions and on-site retreat services.
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To deliver products and services to you.
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To communicate with you regarding your orders, our services, or changes to this Privacy Policy.
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To improve our Website and customer experience.
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To comply with legal obligations or resolve disputes.
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3. How We Use Your Information
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Trophi Advisors, LLC, may use your information when you register, make a purchase, sign up for our newsletter, complete an application form, respond to a survey or marketing communication, browse the website, or use certain site features.
This information helps us improve the content and functionality of our services, such as fulfilling user needs and requests, updating our services, and improving user-facing features.
Trophi Advisors, LLC, uses credit card/billing information only for the purpose of collecting payment from existing customers for services.
We may use your personal information for the following purposes:
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To send you our email newsletter
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To correspond with you about retreats
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To process payments/transactions and fulfill orders
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To send order confirmations and receipts
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To communicate with you regarding your orders, our services, or changes to the products we offer.
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To provide customer support
4. How We Share Your Information
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We do not sell, trade, or otherwise transfer your personal information.
We may share your data with third-party service providers who assist us with payment processing, order fulfillment, website management, email newsletters, and marketing and website management. However, we may share your personal information with third parties under the following circumstances:
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Wix Email Campaign and Online Form Builder: We use Wix Email Campaign to manage our email newsletters. We use Wix Online Form Builder to created and manage applications for our retreats. Wix collects, stores, and processes your information securely.
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Dubsado Business Management: We use Dubsado for client contracts, forms, invoices and scheduling. Dubsado collects, stores, and processes your information securely.
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Payment Processors: We use the payment processor Stripe to handle payment transactions. Your billing information is processed securely through Stripe.
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5. Use of Google Analytics:
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We use Google Analytics to collect information about how visitors use our website. Google Analytics collects data such as:
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Pages visited
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Time spent on each page
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Referring websites
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Browser type
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Operating system
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IP address
This information helps us understand how our website is being used and to improve user experience. Google Analytics uses cookies to collect this data. For more information about how Google Analytics uses cookies, please visit Google’s Privacy & Terms.
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How We Use the Information Collected by Google Analytics
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The data collected by Google Analytics is used for:
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Analyzing website traffic and user behavior
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Improving website content and design
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Enhancing overall user experience
Sharing Information with Google:
We do not share any personal information with Google. However, Google may use the collected data for its own purposes, as described in Google’s Privacy Policy.
Opting Out of Google Analytics:
If you do not want Google Analytics to collect information about your website visits, you can:
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Disable cookies in your browser settings
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6. Data Security:
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored and processed through Wix and Dubsado which uses industry-standard security practices. However, please note that no method of electronic transmission or storage is 100% secure.
Payment information is collected and processed through Stripe, a secure, industry-standard payment gateway.
Our website does not use cookies or other tracking technologies.
7. Your Privacy Rights
As a California resident, you have the following rights under the CCPA:
Right to Know: You may request information regarding the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request the deletion of personal information we have collected, subject to certain exceptions (e.g., if the information is necessary to complete a transaction or comply with legal obligations).
Right to Opt-Out: You may request that we do not sell your personal information, though we do not engage in the sale of personal data.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights under the CCPA.
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To exercise any of these rights, please contact us at hello@laurenpappas.com.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
9. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing them with any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you via email or on our website if we make significant changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Trophi Advisors, LLC
295 14th Avenue
San Francisco California, 94118
By using our Website or services, you agree to the collection and use of information in accordance with this policy.